The enterprise CRM market changed drastically in the past 12 months thanks to Oracle, which acquired Siebel, PeopleSoft, JD Edwards, and Retek. So is the new scenario ”an impressive line-up of products or a nightmare collection of incompatible software?” Meanwhile, what about Microsoft, SAP, and the hosted software model? A dozen perspectives from users, vendors and more are presented here. (Tell us what you think.)

For more on how CRM may look:
- see this InsightExec report